Order No S 524
We regret to inform you that of the four cases of mohair rugs which you dispatched on 28th January one was delivered damaged. The waterproof lining was badly torn and it will be necessary to send seven of the rugs for cleaning before we can offer them for sale. Will you therefore please arrange to send replacements immediately and charge to our account.
As the rugs were bought on ex works terms, we realize the responsibility for damage is ours and have already taken up the matter of compensation with the railway authorities.