Sample customer complains to manager
The customer received no acknowledgment of this letter, nor was the recorder returned. After waiting for a further two weeks, frustrated and very angry, he decided to complain personally to the manager
1st September 2010
Electronic Services Ltd
Stereo Cassette Recorder, Model No 660
I am sorry to have to complain to you personally about delay in the return of this recorder sent in for repair on 28th June.
The facts are as follows:
On 5th July your service department acknowledged receipt of the recorder and of my letter dated 28th June asking for a quotation. Not having received the quotation I sent a reminder on 21st July and on 28th July received a Service Card (Ref: WE 69376) stating the charge for servicing to be £60.85. I returned the card on the following day with a cheque for this amount and asked for the servicing to be carried out and the recorder returned as a matter of urgency.
I heard nothing more until 16th August, when I received a printed form stating that the irk had been completed and asking for payment of the amount due. I replied the same day explaining that payment hid already been made, on 29th July.
I hope this makes the position clear and that you will now arrange for the immediate return of the recorder. As it is now two full months since I sent it in I am sure you will understand my concern that it has not vet been.