10th January 2010
Our Order No R 569
The eighty—six L.P.s we ordered on 3rd January were delivered yesterday, but I regret that eight of them were badly scratched.
The package containing the records appeared to be in perfect condition and I accepted and signed for it without question. I unpacked the records myself with great care and can only assume that the damage must be due to careless handling at some stage prior to6 packing.
With this letter I am sending the title labels from the damaged records and shall be glad if you will replace all. Meanwhile, I have put the damaged records aside in case you need them to support a claim on your suppliers for compensation.